All that the internet is about now is business. From social media profiles to website, all people do now is business, in a way or another. The percentage that is using the internet and social media for mere fun is decreasing.
It is very key for any business to be on the internet, that is, have a web presence or a website. Whether a young start-up or full-grown company. Many companies have taken this step already, and they are doing all other things right, would have realized that whatever they have put into building their online presence is an investment, not an expenditure.
Well, that is what this short write up is all about. I just want to point out how you can increase conversions and sales by using a Live Chat feature on your website (that is if you have one already).
If you don’t have a website, contact us and we will build one for you at a very cheap cost. If you build your website for you, we will set up the Live Chat for free.
Without further ado, let’s jump right in.
1. Having a LiveChat feature on your website can help boost sales
A Live Chat is a proven way to bring a positive impact on sales. It increases the speed of customer service.
2. Solve customer problems in a faster
Having a Live Chat feature embedded on your website helps to address a customer’s problem real quick. Whenever a customer faces a challenge on your site, they have a place to turn for quick help. This is proven to be better than sending an email.
3. It is cost-effective
One other cool thing about using Live Chat on your website is that it does not cost much. One chat agent can attend to several customers simultaneously. This cannot be done when in a conversation with the customer on a phone call. With the Live Chat option, you can reduce your overall spend on customer service.
4. Boosts your online reputation
Having a Live Chat feature will boost your reputation and credibility. Having real-time assistance on your website will increase their chance of choosing you over your competitors. They know there is always a real human waiting for them on the other side.
5. Make your customer happier
Customers who chat are much more satisfied with a brand’s customer service than those who email or call. Reach a customer satisfaction (CSAT) score as high as 97%!
6. It helps convert mere enquiries into sales
Engage with your website visitors any time. With the LiveChat feature, you get another chance to talk a visitor into making a purchase.
7. It can help grow an Email or SMS marketing list.
Most Live Chat platforms require a visitor to fill his contact details before initiating a chat. The main purpose of this is be able to get back to them in case you are not able to close the conversation over the Live Chat. You can link your Live Chat to your Email/SMS marketing platforms to grow your list. It can help generate extra sales.
8. Manage your team with ease
Keep track of your customer service and sales team performance. You will be able to monitor your team’s interactions with customers on your website. Nothing escapes you!
